For Members

Alliance Community Outreach Center

Effective Friday, September 22, 2017 the Alliance Community Outreach Center located at the Ed Roberts Campus (ERC) will be permanently closed. Hours of operation at this location are currently reduced. If you have any questions, please contact us at 510-747-4567, Monday thru Friday, 8:00 am to 5:00 pm, or visit us at our main office: 1240 South Loop Rd. Alameda, CA.


Please click here for updated hours of operation or click here to view the closure notice.


Nurse Advice Line

Concerned about your health? Unsure if you or someone in your family is having a health emergency? Call the Alameda Alliance for Health Nurse Line for advice, any time, 24 hours/7 days a week:

Medi-Cal members call: 1-888-433-1876

Group Care members call: 1-855-383-7873, Pin# 690

Please see flyer for more information: English  Spanish  Chinese  Vietnamese


Avoid waiting on the phone—use our web services

Avoid waiting on the phone by using our secure Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.

For quick answers to frequently asked questions such as these, see "Related FAQs" on the right side:

How will I know when my Medi-Cal coverage starts with Alameda Alliance for Health?

How do I get dental services?

Live Healthy

Helping you and your family stay healthy is all part of the way we care for our members. Learn more about wellness benefits and health topics.

Member Materials

Alliance members can view member materials online. Choose your health coverage program to see your Evidence of Coverage handbook and learn about your benefits and how to use them.

Alliance Member Connection Newsletter

Meet the Chair of our Board of Governors, Marty Lynch featured in the latest issue of the Alliance Member Connection NewsletterClick here to view this and past issues of our newsletter in English, Spanish, Chinese, and Vietnamese.

Welcome Alliance Members

Alameda Alliance for Health strives to provide quality health care services to our members. Let us help you get the most from your coverage.

Need assistance? Log into the Member Portal or speak to a Member Services Representative at 510-747-4567, toll-free at 1-877-932-2738, CRS/TTY 711 or 1-800-735-2929, Monday through Friday, 8:00 am to 5:00 pm.

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