Department	Reason to Call	Phone/Fax
Alliance Automated Eligibility Line	Member eligibility and PCP assignment	Phone: 510-747-4505
Care Advisor Unit	Member reassignment requests Reporting member status and address changes Interpreter services Grievances	Phone: 1-877-585-7526 TTY: 1-888-747-1574 Fax: 1-877-749-4563
Medical Services	Referrals and authorizations	Phone: 510-747-4540 Fax: 1-877-747-4507
Claims	Claim payment status and corrections Claim inquiry forms Assistance with pending claims Notification of third party liability claims	Phone: 510-747-4530
Provider Services	Provider Relations and issue resolution Provider training and seminars Provider recruitment and contracting Provider Credentialing Web site assistance	Phone: 510-747-4510 Fax: 1-877-747-4508
Health Programs	Health Education classes and disease management resources	Phone: 510-747-4577

The Alliance subcontracts with various organizations in order to provide a broad menu of services to Alliance members. Each of these vendors is contracted to provide a specific set of services for your patients. Alliance subcontractors may have their own policies and procedures that must be followed to allow member access to services, and for claims to be processed. When you have questions about a subcontractor’s services, you should contact the vendor directly. The table below outlines the types of services available, the subcontractor(s) for those services and the contact information for each. This is a contact list only and does not imply benefit coverage. Please refer to Member’s Evidence of Coverage.

Type of Service	Subcontractor	Phone/Fax
Clinical Laboratory Outpatient Services	Quest Diagnostics	Phone: 1-800-288-9850
Delegated Primary and Specialty Care	Community Health Center Network (CHCN)	Phone: 510-297-0200
Delegated Primary and Specialty Care	Hill Physicians Medical Group (HPMG)	Phone: 1-800-445-5747
Dental Services	Denti-Cal	Phone: 1-800-322-6384
Medical Transportation Services	American Medical Response (AMR)	Phone: 1-800-540-3066
Mental Health Care Services	OptumHealth (formerly PacifiCare Behavioral Health) Alameda County Behavioral Health Care Services (ACBHCS)	Phone: 1-888-789-7110 Phone: 1-800-491-9099
Non-Medical Transportation	AA Med Transportation	Please call the Care Advisor unit: Phone: 1-877-585-7526
Pharmacy Services	MedImpact Healthcare Systems, Inc.	Phone: 1-800-788-2949 Fax: 858-790-7100
Pharmacy Services-Medication Therapy Management	Outcomes Pharmaceutical Healthcare	Please call the Alliance Pharmacy Department: Phone: 510-747-4541
Pharmacy-Specialty Injectables	Bioscrip	Phone: 1-800-677-4323
Rehabilitation Services	PTPN	Phone: 1-800-766-7876
Vision Services	March Vision Care	Phone: 1-888-493-4070 TTY: 310-216-2309